Help navigating your next steps
Talk through immediate concerns and organize questions for your insurer and restoration professionals.
YOUR HOME REBORN / PHOENIX FIRE LOSS SUPPORT
There is a way
forward.
When a fire changes everything, you deserve someone who will listen. Let’s talk through what matters most and find a clearer next step for your home.
You do not have to figure out everything today. · Homeowner guidance / Contractor introductions / Communication support
SUPPORT THAT STARTS WITH YOU
Make the next step
feel manageable.
You don’t have to sort through every question at once. Start with a conversation about your situation, what you need, and where to go from here.
Restoration contractor introductions
Connect with contractors to discuss property protection, fire and smoke cleanup, and rebuilding needs.
A clearer conversation
Get support making introductions and communicating your needs, so you know who to contact.
Support focused on your home
Keep your priorities at the center as you explore options for your property’s recovery.
HOW IT WORKS
One conversation
can help you begin.
Tell us what happened
Call or email with a brief description of your situation and the best way to reach you.
Discuss your priorities
We talk through the support you’re looking for and identify an appropriate next step.
Connect with professionals
Explore contractor introductions and discuss scope, availability, and service terms directly with the provider.
FREE HOMEOWNER RESOURCE
After the fire.
Your next steps,
in one place.
Download our 18-page Homeowner Fire Recovery Packet to help organize your recovery, from the first night through returning home.
Safety checklists, insurance questions, temporary housing guidance, a belongings inventory, contractor comparisons, and printable expense and claim trackers.
Download the packet (PDF) ↗Free download · 18 pages · No signup required
ABOUT PHOENIX FIRE LOSS SUPPORT
A human connection
when it matters.
Led by Ian Dekarske, Phoenix Fire Loss Support is focused on helping homeowners find direction after a fire. The approach starts by listening, understanding your concerns, and helping you connect with restoration professionals.
Our role is homeowner support and contractor introductions. Construction and restoration services are performed by independent contractors. Insurance coverage and claim decisions remain with your insurer.
COMMON QUESTIONS
A little clarity
before you call.
Do you perform the restoration work?
No. Phoenix Fire Loss Support offers homeowner support and contractor introductions. Independent contractors evaluate and perform restoration work.
What should I have ready when I contact you?
Your name, callback number, property city, and a short description of what happened are enough to begin.
Can I contact you before choosing a contractor?
Yes. You can start with a conversation about your situation and priorities.
TAKE THE NEXT STEP
Let’s talk about
your home.
Tell us what’s happening. We’ll start with a conversation.
Call 888-898-0068 ↗Request homeowner support
Share your situation and the support you’re looking for with the PHXFLS team.
For an active emergency, call 911. This contact channel does not dispatch emergency services.
Original PHXFLS content
Browse the full current site wording, policies, and homeowner resource alongside this design.